Terms & Conditions
By placing an order with is you will be deemed to have read, understood, and agreed
to these Terms & Conditions. Should you require further information or you are
unhappy with any aspect of these, then you should contact one our consultants
at info.@dcgobalcompanylimited.com before placing your order with us.
1) DC Global Company Limited; Travel/visa assistance Services accepts instructions
only upon the terms and conditions set out below. No staff or agent of DC Global
Company Limited is permitted to vary these terms unless expressly authorized in
writing to do so. However any staff or agent shall have the full knowledge of these
terms and conditions.
2) These terms and conditions govern the provision of all and any services provided
by DC Global Company Limited in respect of but not limited to the obtaining of visas,
passports and/or documents for our clients and all orders placed by these Traveler or
clients aremade subject to the terms hereinafter set out.
3) DC Global Company Limited will use its best endeavors to process applications for
visas, passports and/or documents at the clients’ request. However, DC Global
Company Limited shall not be held responsible nor accept any liability for its own
actions or those of any consulate , embassy, passport office or subcontracted couriers,
servants or agents in delaying or not issuing such applications for any reason
whatsoever, nor shall DC Global Company Limited be held responsible for expense
and /or delay arising from or in connection with
(a) incomplete application forms or
(b) incorrectly or falsely completed application forms or
(c) inaccurate or incomplete supporting documentation.
Any expense or cost incurred by the client due to these delays or non-issuances shall
not be the responsibility of, nor shall any charges be levied upon DC Global Company
Tickets for travel should not be purchased prior to the visa/passport being issued
unless they are a specific requirement for that consulate and in such cases open tickets
should be obtained.
4) DC Global Company Limited provides carefully compiled visa and passport
information in good faith on the express understanding that the said information is the
interpretation of any or all information provided by respective embassies, consulates
passport offices at any or all times and DC Global Company shall not accept any
responsibility or liability whatsoever for any errors and/or omissions in the
5) All times indicated in writing or electronically for any handling, processing or
waiting fees are based upon the opening days of the embassies, consulates, passport
offices. DC Global Company Limited should be construed as working throughout the
days or weeks, excluding any or all public holidays associated with those embassies,
consulates, passport offices and country.
6) DC Global Company Limited will endeavor , wherever possible, to process the
Traveler/clients visa, passport and/or document on the instructions given on the
VISA ASSISTANCE TERMS AND CONDITION DOCUMENTS.
application forms submitted, although it is the Traveler/clients express responsibility to ensure
that the validity of the said visa/passport/document obtained includes and covers the
period of time in which the client plans to enter and leave the country or countries that
the client is visiting and for the number of entries to that country and is valid for the
7) Should a passport, document or other item be lost, misplaced, damaged, delayed or
destroyed by any means whatsoever, including by any acts by subcontracted couriers,
staff or agents, the cost of replacing same and/or any consequential loss shall be
borne by the Traveler/clients and any contribution to the costs by DC Global
Company Limited shall be entirely at the discretion of the directorate of DC Global
8) Whilst we do everything possible to ensure that the visa is issued correctly we have
no control over the embassies decision on the type or length of visa issued. This can
sometimes be subject to external information the embassy receive. In the case of
dispute we will use our best endeavor to rectify the situation with the relevant
embassy, however if the dispute is through no fault of DC Global Company Limited
then charges may be incurred.
9) The fee which shall be payable by the client in respect of the services provided by
DC Global Company Limited is exclusive of any consular charges whatsoever. Such
consular or embassy charges as may be made will be the absolute liability of the client
who must make payment in respect of those charges. DC Global Company reserves
the right to raise its charges at any time with or without prior notice.
10) You may normally cancel your request (once accepted by us) for any reason up to
the point of being dispatched for lodging at the embassy. The only charge that could
then be made would be for miscellaneous charges incurred up to that point or for
charges in returning the passport to the client and handling the papers. Cancellation
charge is variable depending on the stage the cancellation request is made but cannot
be more than the service fee of the service requested plus the delivery charges.
11) In cases of visa denial and refusal, partial charges will be applicable. If embassy
charges are refundable – they will be returned but our handling and service charges
will not be refunded in any case.
12) Payment of DC Global Company Limited Services fee is due together with any
anticipated consular or embassy charges upon DC Global Company Limited being
instructed unless account facilities have been agreed in writing prior to the said
13) Prices and availability of services is subject to change without notice. This means
that the price confirmed after placing the order may be different to that charged at
completion. Every effort is made to ensure that this will not happen.
14) Unless instructions are made in writing ,DC Global Company Limited shall not be
held responsible for taking such steps as are reasonably considered as fulfilling the
implied instructions of the client and/or as being in the best interest of the client and
VISA ASSISTANCE TERMS AND CONDITION DOCUMENTS.
any charges for such services rendered shall be wholly the responsibility
of the client.
15) DC Global Company reserves the right to retain all passports and documents
until payment of the aforementioned amounts is received in full. It is advisable for
clients requiring their passports back with urgency to ensure they pay via cheque, cash,
PayPal or debit card, as this is a quicker form of payment and will ensure prompt
return of their passports. All clients paying via cheque to be aware that passports will
only be returned once their cheque payment has cleared into our account.
NOTE THAT PAYMENT THROUGH PAYPAL WOULD ATTRACT A
SURCHARGE OF 5% ON AMOUNT BEEN PAID.
16) DC Global Company Limited reserves the right to refuse at its total discretion to
handle any application or carry any item at any time and no reason need be given, and
to amend the Terms and Conditions as it deems necessary.
17) These Terms and Conditions shall be governed by and construed in accordance
with the laws of Ghana and it International Branch office.
18) Passports and documents are normally dispatched back to clients the next day or
the same day they are collected from the embassy and the normal delivery method is
FedEx or Special Delivery service unless some other method is specified by the client
on the order form, documents are sent overseas by DHL.
19) All information queries are responded to as quickly as possible, but please note
that due to the high volume of enquire and the huge amount of rapidly changing
information, enquiry have to be researched on an individual basis. This can sometimes
take minutes, or in very extreme cases, weeks. DC Global Company Limited will
source information as quickly as possible as standard, but as a free service the amount
of time taken to answer enquire is not guaranteed.
20) Whilst we endeavor to ensure that all advice given by our consultants is up to date,
correct and concise, please understand that the information we provide is for guidance
purposes only and as a middle agent between applicant and embassy, DC Global Company
Limited cannot guarantee the certainty of the information. Our responses to travelling
documentation or visa requirement enquire, and in particular email document checking is
guaranteed as free service that which our consultants provide to the best of their abilities to
assist clients. Meeting the specified requirements for applications is the sole responsibility of
*Document checking services ensure guarantee the documents are correct; They only act as a
Please note that we are not an Embassy and are not affiliated with any government. In almost
all cases embassies charge a fee for visas. If we handle your application, we also charge a fee in
return for advising on the requirements, helping to prepare your application, and sending a
courier to queue up on your behalf to obtain and/or collect the visa. The forms and services
we provide are available from official website for free or lower cost.