DC Global Company Limited (hereinafter referred to as “DC GLOBAL ) is committed to providing
exceptional customer service. As part of this commitment, we take the trust of our customers and
site visitors place in us very seriously. We recognize that it is our responsibility to protect your
privacy and to inform you of our information and data collection practices through our Privacy
The following describes what information is collected and explains how that information may be
used, how we secure the personal information you provide, and the instances in which we may
share that information with third parties. It also describes your choices regarding use, access and
correction of your personal information. By visiting this website you are accepting and consenting to
Furthermore, DC Global Company Limited complies with the Data Protection Act 2012’s standard
principles. DC Global Company Limited has certified to the Data Protection Commission under the ministry of excommunication adheres to the Privacy Standard Principles
DC Global Company Limited is committed to complying with the Privacy Shield Principles covering
all personal data received
The Information We Collect
By using our websites and services we may collect and request from you including your name, title,
company, address, telephone number and e-mail address etc. If DC Global Company Limited is
handling your visa process or immigration matters, then the information you provide may include
your personal and family information, educational background, health, and employment history. We
also collect information with regard to each of your visits to our website which is stored in log files.
How Information Is Used
We do not sell your personal information to third parties. Additionally, DC Global Company Limited
will not share the information with any third party, except as otherwise set forth in this Privacy
DC Global Company Limited may share the following information with third parties:
- To complete your visa, document legalization, or immigration support request as necessary to
provide visa and immigration services to you and your family, including disclosure to government
agencies in the form of applications, photographs, and petitions for visa request and/or immigration
- To companies that provide services to assist us with our business activities in visa process,
bookings and immigration request fulfillment.
- To improve our products and services, provide superior customer service, and identify market
- As required by law in response to requests by public authorities including meeting national
security or law enforcement requirements DC Global Company Limited may also use the information to communicate with you directly via survey, e-mail or direct mail, such as to inform you about newsworthy topics and upcoming events that may be of interest to you, or to confer with you regarding your visa or passport request, or immigration case etc. We may also use your email address to send you reminders of expiring visas, passports, or immigration status or travelling documentation. If you would like to discontinue
receiving this information see the Choice/Opt-out section below.
Accountability for Onward Transfer
third party acting as a controller, DC Global Company Limited will do so in consistent with any
notice provided to the subjects of that data and any consent they have given, and only if the third
party has given DC Global Company Limited contractual assurances that it will (i) process the
personal data for limited and specified purposes consistent with any consent provided by the
subjects of such data; (ii) provide at least the same level of protection as is required by the
Ghanaian Data Protection Acts 2012 Standard principles and they notifying us if it makes a
determination that it cannot do so; and (iii) cease processing of the personal data or take other
reasonable and appropriate steps to remediate if it makes such a determination. If DC Global
Company Limited has knowledge that a third party acting as a controller is processing personal
Standard Principles, DC Global Company Limited will take reasonable steps to prevent or stop such
With respect to DC Global Company Limited’s agents, DC Global Company Limited will only
Global Company Limited the requested product or service. In addition, DC Global Company Limited
will (i) permit the agent to process such personal data only for limited and specified purposes; (ii)
require the agent to provide at least the same level of privacy protection as is required by the
Ghanaian Data Protection Acts Standard Principles; (iii) take reasonable and appropriate steps to
ensure that the agent effectively processes the Personal Data transferred in a manner consistent
with DC Global Company Limited’s obligations under the Data Protection Acts standard Principles;
and (iv) require the agent to notify DC Global Company if it makes a determination that it can no
longer meet its obligation to provide the same level of protection as is required by the Data
Protection Acts Standard Principles. Upon receiving notice from an agent that it can no longer meet
its obligation to provide the same level of protection as is required by the Ghanaian Data Protect
Acts Standard Principles, DC Global Company Limited will take reasonable and appropriate steps
to stop and remediate unauthorized processing.
DC Global Company Limited remains liable under the Ghanaian Data Protection Acts Standard
Principles if an agent processes personal data covered by this Data Protection Acts Standard
Principles in a manner inconsistent with the Data Protection Acts Standard Principles, except where
DC Global Company Limited is not responsible for the event giving rise to the damage.
If DC Global Company Limited transfers personal data to one of its affiliated entities within its
corporate group or Industry Counterparts, DC Global Company Limited will take steps to ensure
that such personal data is protected within the same level of protection that the Data Protection
Protecting Your Information
Protecting personal information we receive from you is of crucial importance to DC Global
Company Limited While there is always some risk involved with transmitting information over the
internet, we strive to protect against the misuse of any personal information that we receive from
you via our website. To guard your nonpublic personal information, we maintain physical, electronic
and procedural safeguards. DC Global Company Limited data is protected by Secure Socket
Layer (SSL) technology. This technology ensures the safe transmission of all data, including
personal and credit card information. By taking such measures, DC Global Company Limited
customers can feel secure in the knowledge that their data is protected when using our website.
We generally delete personal data within 90 days after our services conclude; however, we will
retain and use your information as necessary to comply with our legal obligations, government
auditing requirements, resolve disputes, and enforce our agreements. At the end of such period, we
may, at our discretion, destroy such personal data without notice to you.
Cookies are identifiers conveyed to your computer’s hard drive enabling our systems to recognize
your browser. Cookies allow us to communicate certain information or content particular to your
DC Global Company Limited employs third-party entities to perform functions on our behalf such as
data analysis and marketing assistance. The data that we provide them is anonymous and does not
reveal specific personal information related to our customers. This data is used for specific
functions that require broad-based user statistics which help to improve the overall DC Global
Company Limited customer experience. You can disable cookies on your computer. Should you do
so, helpful information may be omitted from your service experience. In addition, we do not respond
to web browser ‘do not track’ signals however we will continue to monitor relevant legislation and
policy updates and adjust our ‘do not track’ strategy as required.
Links to Other Websites
The website includes links to other websites whose privacy practices may differ from those of DC
Global Company Limited If you submit personal information to any of those websites, your
information is governed by their privacy statements. We encourage you to carefully read the privacy
statement of any website you visit. We are not responsible for the privacy practices of others. Any
link to a website owned by a third party does not constitute an endorsement, approval, association,
sponsorship or affiliation with the linked site unless specifically stated.
The website includes social media features, such as the Facebook Like button and widgets, such
as the Share this button or interactive mini-programs that run on the website. These features may
collect your IP address, which page you are visiting on the website, and may set a cookie to enable
the feature to function properly. Social media features and widgets are either hosted by a third party
or hosted directly on the website. Your interactions with these features are governed by the privacy
policy of the company providing it.
We provide users the opportunity to opt-out of receiving further communications from us at their
request. Users may also opt-out of any disclosure of their personal data by DC Global Company
Limited to independent third parties (except as is necessary for DC Global Company Limited to
provide any services requested by the user or as required by law), or use of personal data that is
materially different from the purpose for which it was originally collected. Please use the opt-out
features on the email communications you receive from us or contact us using the Contacting Us
information posted at the bottom of this webpage.
Accessing or Updating Personally Identifiable Information
Upon request DC Global Company Limited will provide you with information about whether we hold
any of your personal information. If your personally identifiable information changes, or if you no
longer desire our service, you may correct, update, or amend it by emailing or contacting us by
telephone or postal mail at the contact information listed below. We will respond to your request
within a reasonable time frame.
Recourse, Enforcement and Liability
DC Global Company Limited has mechanisms in place designed to help assure compliance with
the Ghanaian Data Protection Acts Standard Principles. DC Global Company Limited conducts an
annual self-assessment of its consumer personal data practices to verify that the attestations and
assertions the company makes about its Data Protection practices are true and that the company’s
privacy practices have been implemented as represented and in accordance with the Ghanaian
Data Protection Acts Standard Principles.
Consumers may file a complaint concerning DC Global Company Limited’s processing of their
Personal Data. DC Global Company Limited will take steps to remedy issues arising out of its
alleged failure to comply with the Data Protection Acts. Consumers may contact DC Global
Company Limited as specified below about complaints regarding the company’s Consumer
Personal Data practices.
If a Consumer’s complaint cannot be resolved through DC Global Company Limited’s internal
processes, DC Global Company Limited will cooperate with the appropriate authorities to resolve
the issue. DC Global Company Limited’s compliance with the Data Protection Acts Standard
Principles is subject to the investigatory and enforcement powers of the Data Protection
Commission under the Ministry of Communication.
In compliance with the Data Protection Acts Standard Principles, DC Global Company Limited
commits to resolve complaints about our collection or use of your personal information.
DC Global Company Limited has further committed to cooperate with the panel established by the
Ghana Data Protection Commission ( DPC) and the Ministry of Communication with regard to
unresolved Data Protection Acts Standard Principle complaints concerning data transferred from
While every effort is made to provide accurate information, visa Assistance, passport, legalization,
and immigration requirements are constantly changing and there may be a delay before we are
advised of such changes. Therefore, we are unable to guarantee complete accuracy at all times.
Processing times and fees given are solely for guidance purposes and cannot be guaranteed.
Where ‘no’ visa is indicated, we recommend this information be confirmed by the carrier and the
relevant embassy or consulate. DC Global Company Limited recommends that visas be obtained
before travel. Where information for visas upon arrival are given, we always recommend
confirmation of this information with the airline and embassy or high commission prior to travel.
Travel arrangements should not be confirmed prior to the visa or passport being issued, unless they
unless they are a specifically required for that consulate. In such cases, refundable arrangements should be made.